ROYALTY EXECUTIVE REFUND & DEPOSIT POLICY
Policy Agreement
To secure our specialized virtual assistant services, Royalty requires a non-refundable deposit for all service packages upon booking. This commitment ensures that our dedicated team is exclusively reserved for your professional needs and allows us to begin the meticulous preparation required for your specific tasks. Please note that by initiating a project with us, you acknowledge that all deposits paid are final and serve to cover administrative overhead and preliminary resource allocation. We value the time and expertise invested in every client partnership.
Services and Cancellations
Once work has commenced on a project or a monthly retainer cycle has begun, Royalty does not offer refunds for services rendered. If you wish to cancel an ongoing subscription or a specific task, please provide notice at least five business days before the next billing cycle to avoid further charges. Any remaining hours in a prepaid package are non-transferable and non-refundable but may be utilized until the end of the current billing period. Our goal is to maintain a professional standard that respects the labor costs and specialized skills of our staff.
Service Credits and Satisfaction
While we do not provide cash refunds, your satisfaction is our priority. If a task does not meet the agreed specifications, Royalty will offer complimentary revisions within forty-eight hours of delivery to ensure the output aligns with your expectations. We do not issue credits for unused time.