ROYALTY EXECUTIVE TERMS & CONDITIONS
Effective Date: August 28, 2026
Last Updated: August 28, 2026
Welcome to Royalty Executive.
These Terms & Conditions (“Terms”) govern your use of the Royalty Executive website, consultation services, service-request forms, scheduling features, payment features, and other services offered through or in connection with Royalty Executive (“Royalty Executive,” “we,” “our,” or “us”).
By accessing our website, submitting a consultation or service request, purchasing or scheduling a consultation, making a payment, or engaging Royalty Executive for services, you acknowledge that you have read and agree to these Terms.
Certain services may also require a separate Service Agreement, Business Associate Agreement (“BAA”), customized proposal, statement of work, or other written agreement.
If a separate signed agreement contains terms that specifically conflict with these website Terms, the applicable signed agreement will control with respect to the services covered by that agreement.
ABOUT ROYALTY EXECUTIVE
Royalty Executive provides professional remote, hybrid, in-person, administrative, back-office, and concierge support services primarily for medical practices and businesses.
Services may include, depending on the client's selected package or customized agreement:
• Phone and call management
• Appointment scheduling and management
• Appointment reminders and confirmations
• Virtual patient check-in and check-out
• Patient registration and onboarding
• Patient concierge services
• Insurance verification
• Eligibility and benefits verification
• Prior authorizations and pre-certifications
• Prior authorization tracking
• Referral coordination
• Medical records administrative support
• Patient portal assistance
• Pre-operative administrative coordination
• Post-operative administrative coordination
• Transportation coordination
• Patient follow-up
• Patient recall and reactivation
• Missed appointment follow-up
• Provider administrative support
• Forms and documentation support
• Non-clinical billing support
• Medical billing and claims support when included in the selected service agreement
• Revenue-management support when included in the selected service agreement
• General administrative support
• Workflow and SOP support
• Temporary staffing support
• In-person administrative support
• Hybrid remote and in-person support
• Other agreed-upon non-clinical administrative services
NON-CLINICAL SERVICES
Royalty Executive provides administrative and non-clinical support.
Royalty Executive does not provide medical advice, diagnosis, treatment, prescribing, nursing services, emergency medical services, or other clinical healthcare services unless separately provided by an appropriately licensed professional under an expressly authorized arrangement.
Royalty Executive personnel will not independently make clinical decisions on behalf of a healthcare provider.
Questions or concerns requiring clinical judgment will be directed or escalated to the appropriate healthcare provider or authorized clinical staff according to the client's established procedures.